Refund policy

At Celine by Rumi, we strive to ensure your complete satisfaction with every purchase. If you are not entirely happy with your order, we offer an exchange or store credit within 7 days of delivery.

Return & Exchange Guidelines:

  • Items must be unused, unwashed, and in their original packaging with all tags intact.

  • Exchanges are subject to product availability.

  • Refunds in the form of cash are not available; instead, we offer store credit for future purchases.

  • Customized or sale items are non-returnable and non-exchangeable.

  • For any return or exchange requests, please contact us at celinebyrumi@gmail.com

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Non-Returnable Items

Certain types of items cannot be returned, such as:

  • Customized products (special orders or personalized items)

  • Sale items (final sale, clearance)

  • Gift cards

  • Personal care items (beauty, hygiene products)

If you have questions or concerns about your specific item, please get in touch with our customer support team.

Exchanges

  • You may request an exchange within 7 days of receiving your order.

  • The item must be in its original condition, unworn, unwashed, and with all tags attached.

  • If the requested exchange item is unavailable, we will issue store credit instead.

  • The fastest way to get an exchanged product is to return the original item and place a new order once your return is accepted.

Refunds

  • We do not offer cash refunds. If your return is approved, you will receive store credit that can be used for future purchases.

  • We will notify you once we’ve received and inspected your return.

  • If your return is accepted, store credit will be issued within 10 business days.

  • If more than 15 business days have passed since your return was approved and you haven't received store credit, please contact us at celinebyrumi@gmail.com

International Orders

  • Unfortunately, we do not accept returns or exchanges for international orders.

  • If an item is found to be defective, you may request store credit that can be used for a future purchase.

  • International customers are not required to send the defective product back.

Order Cancellations

  • You may cancel your order anytime before it has been processed or confirmed by our customer support team.

  • Once the order has been shipped, you will receive a shipping confirmation email with tracking details.

  • Celine by Rumi reserves the right to cancel orders for any reason, including stock unavailability, pricing errors, or declined payments.

  • If an online payment was made, the customer will either be issued store credit or a refund to the original payment method.

  • Refunds may take 3-10 business days to appear in your statement, depending on your financial institution.

For further inquiries or assistance, please contact us at celinebyrumi@gmail.com

Thank you for shopping with Celine by Rumi!